PATIENTS

ESTABLISHED PATIENTS

Patient instructions
  • Your co-pay is due at the time of service. Please note that we do accept Visa, MasterCard, American Express, Discover, debit cards, checks, and cash.
  • If your insurance company requires a referral or authorization, be sure to have this ahead of time and bring it with you. Your appointment will need to be rescheduled if authorization is not obtained.
  • It is your responsibility to contact the office with insurance changes including the effective dates.
  • Lab work is very important to determine if your kidney disease is stable or progressing. Please have your labs drawn 1-2 weeks before appointment.
  • Bring the following with you to EVERY appointments:
    1. Current medications (bring bottles)
    2. Insurance ID card. The receptionist will need to update insurance information at every visit.
    3. Log of blood pressure and blood sugar readings (if any)
    4. Updates of any new prescriptions, hospitalizations, procedures/surgeries, tests
  • If our nurse is unavailable when you call, please leave a voice mail message and they will return your call the same business day.
  • In order for Advance Kidney Care of CF to provide you with the best care possible, we ask that you make every effort to keep your scheduled appointments and arrive in a timely manner.
  • Cancellation/Rescheduling policy: In order to be respectful of the medical needs of the Central FL community and valuable staff time, we ask that you call 24 hours before your scheduled appointment to cancel/reschedule. This will enable us to better utilize available appointments for our patients in need of medical care.

Prescription Refill policy

For all prescription refills, first call your pharmacy and ask them to FAX the refill request to our office (888-716-2003). It is our office policy to refill medications during office hours only. We are able to respond to faxes from 8am-4pm M-F. Any request faxed after these hours, on the weekends, or on holidays may not be filled until the next BUSINESS day. Please allow 24 hours processing time for refills. Please ensure that any prescriptions you have do not run out on weekends or holidays.

For pharmacies that DO NOT participate in fax Requests, you may call/Email us your refill requests. Please provide us with the following infomation:
Patient name, Date of Birth, Phone Number
Pharmacy Name, Pharmacy Phone Number
Medication Name, Dosage/strength, Quantity, Prescription Number
Please allow 24-48 hours for completion of your requests.